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Fort Worth, TX  ·  (817) 451-8363
Lifetime support

Technical Support Ticket

Free lifetime phone, chat and live video support on every machine we sell.

Free lifetime technical support

Talk to a Technician Before You Pay Anyone

Need technical support? Our support team can help guide you through diagnosis and the process of repairing your vending machine. We provide free lifetime technical support. If you have any issues, we'll be able to assist you with diagnostics and troubleshooting! Open a ticket below and tell us the make and model, what the machine is doing, and any error code on the display. A photo of the error screen tells us more than a paragraph does.
Open a Support Ticket Call (817) 451-8363
Vending Concepts support specialist working a diagnosis at a laptop with a headset on, a snack machine behind him
Remote diagnosis, before anyone gets in a truck.

Scope of support

What We Support

Please readVending Concepts will only support what we have sold directly to the customer, if the customer chooses to resell the equipment, support is not grandfathered into the new ownership.
Bought the machine somewhere else, or second-hand from another owner? Our FAQ covers what to do next, and the full support and warranty language lives in our policies, terms & conditions.

Ticket

Open a Support Ticket

Make, model, and what the machine is doing. The more specific you are, the fewer rounds it takes.

Next steps

If a Ticket Isn't Enough

A ticket gets you remote diagnosis. These are the other three routes.

Technician kneeling at the base of a vending machine on site, servicing it while two staff members from the location look on
Route one: a technician at the machine.
On-site

Send a technician to the machine

When remote diagnosis isn't enough, submit a service request. The form's first question asks whether the machine is in the Dallas–Fort Worth area. Request On-Site Repair
Out of area

Not near one of our service areas

If technical support fails, which is uncommon, and you are unable to find a local technician, we typically can screen some choices and refer a qualified local option! Read the FAQ
Moving it

The machine needs to move

Relocating rather than repairing? Send a move request with both addresses and we'll reply within 24 to 48 hours with a price quote. Request a Machine Move
Phone
(817) 451-8363
Email
sales@vendingconcepts.com
Address
1001 Miller Ave, Fort Worth, TX 76105
Hours
Monday – Friday 8:00 AM – 5:00 PM CST
Saturday Closed
Sunday Closed

Machine Down Right Now?

Fort Worth support, Monday through Friday. If the machine is losing money today, the phone beats the form.
Call (817) 451-8363 Request On-Site Repair